Tado V3+ App Upgrade & Tour

The upgrade to the Tado V3+ app is now available for existing customers to access. Here, I run through the upgrade process, go through a tour of the new app in the video, and also give my thoughts on the new version.

If you’ve seen my previous posts and videos (“Is Tado still worth it?” and “Tado Pricing Update”) you’ll know that there’s a new version of the Tado app, paired with the new ‘V3+’ version of their Smart Thermostat. Existing customers are now able to upgrade to the V3+ version of the app via a one-off payment of €19.99/£19.99.

There aren’t two versions of the app in the app stores. Instead, the version you see depends on whether you have the new hardware, or whether you’ve paid the upgrade fee.

First off, let’s run through how the upgrade process works. If you access the ‘hamburger’ menu in the app, you’ll see an extra banner underneath all your zones offering the upgrade. If you tap on that, a summary screen will appear explaining what’s on offer. It outlines that you can either upgrade, or stick with the existing version perpetually. There’s nothing ‘forcing’ you to upgrade here. You’ll also still get updates through the app store, and the explanation also states that these updates won’t upgrade you without your explicit permission.

Proceeding on gives you a summary of some of the new features of the app, including a new look & feel, and the new ‘Air Comfort’ skill.

Prior to payment, one final screen outlines that only one person in your household needs to pay the fee, and everyone will then get the new app. It also states that this is an irreversible process, and you can’t go back. Some people have told me though that they have been able to go back, by making use of app store refund policies.

After that, the payment is taken via a store-driven process with either Apple or Google pay being invoked. Once the payment is processed, the app automatically reloads, and you’ll be at the home screen for the V3+ app. Basically, it’s a pretty painless process.

The new version will then be shown to anyone launching the app on iOS, Android, or even the web app at my.tado.com. However users on Windows are out of luck, the app stays the same on the ‘old’ version.

The standard home screen view for the new app is a summary of all your zones, giving a ‘tiled’ view. There’s a tile for each zone showing it’s current temperature and heating setting. There are also tiles for Energy savings, Air Comfort, Geofencing, Repair Services, and Hot Water (if you have that).

The at a glance view is nice. I appreciate being able to see everything in one place. Tapping on a tile expands the view showing the zone in more detail. Here we start to see a few changes.

First, the prominence given to temperature is reversed compared to the old app. The current ‘set’ temperature takes prominence in the center of the screen, with the current temperature shown in smaller font in the bottom right.

Tapping on the set temperature offers the chance to set a manual override temperature. You use an iOS style slider up and down to do this, then tap the new temperature to accept. This then returns to the main screen, and -by default- sets the time for the manual override to 1 hour.

A slider lets you adjust between either 5 minutes, all the way up to 12 hours or ‘infinity’ (which essentially means the new manual setting will stay in place until you cancel it). One thing you can’t do (which you could in the old app), is state ‘until next automatic chance’.

Weirdly, you can do this via the web app, and the setting will even be properly displayed in the iOS / Android app. You just can’t set it there. If this is something you do often, you may want to pin my.tado.com to your home screen so you can continue to access that kind of setting.

Another missing element from the app is a view of the current heat request level. That’s now gone. The only way to view this is to go into the graph view, and tap-and-hold to see the heat request level (and other data) there.

Also, you can no longer swipe left / right to switch zones. You have to exit the zone you’re viewing, then tap into a different one. There’s also no way to re-order zones, another feature that was available in the old app. Minor annoyances, but annoyances none-the-less.

The graph and schedule views are identical to the old version of the app. Nothing has changed here.

The ‘Geolocation’ radar has been removed completely from the zone screen, and instead moved to it’s own tab, which simply shows who’s home / away, and whether the system is in home / away mode.

The Air Comfort feature is the major new addition, but it’s rather arbitrary. At the top, you see an overview of outdoor air quality. Then, an idea of the indoor air quality, based on how many times the windows have been opened in the last 24 hours. However, the system must surely be making far too many assumptions to be in any way accurate, so I don’t see this as being useful. Tado’s products don’t have air quality sensors built into them.

Below, you get an idea of the ‘comfort’ level for each zone. It bases the evaluation on the temperature of each zone, and the humidity. It seems to base it’s decision on 22C, and 46% humidity being ‘just right’ anything too far off that is considered too hot or cold, or too humid / dry.

This kind of thing is highly subjective. Different people are going to feel comfortable at different temperature levels. Seeing as there are no customisation options for the views, it may be somewhat limited in it’s usefulness.

Most other stuff in the app works the same as before. There’s nothing new in ‘settings’ - beyond a new list of skills many of which have no configurable options anyway. The ‘auto assist’ skill for me shows as being part of my service. If you’ve bought into Tado using the new V3+ hardware, you may instead see subscription information here.

One thing I’ve not been able to evaluate is how Tado operates for users who don’t subscribe to Auto-Assist. I gather it operates without automatically changing the temperature for you when you are ‘away’, instead pestering you with a notification to manually turn the heating down when you leave the house, and back up again when you’re on your way home.

My general thoughts on this new version are that cosmetically, it’s nice. I like the at-a-glance view. In every other respect, nothing really feels like it’s changed. The Air Comfort feature doesn’t really seem like that big a deal, and there are several features missing that were present in the old version.

Is it worth £20 for the upgrade? As of right now, I’d say you’re not missing much by sticking to the old version. Don’t get me wrong, I still like Tado, and feel the system overall works well. However this particular upgrade doesn’t feel big enough to warrant forking over the cash for. If Tado can genuinely innovate some big new features going forward, that might change. Right now it’s tough to recommend.